Sterling Silver Oak Brooch

Returns - standard UK distance selling rules apply, which is for a return and refund (excluding delivery) of items that are unsuitable within 14 days, or of course if they arrive damaged. Exclusions from this standard legislations are for bespoke pieces and for items of a 'personal nature' which generally means items for a piercing. 

So, in summary - Can I return my piece if I don't like it, or it doesn't fit?

I'm happy to have you return your item, if you do so promptly, with it's original packaging, and it's unworn in the original condition. However unless it was faulty, I can't absorb the postage - if you are returning an item that had postage included within it, for a reason other than it being faulty, there will be a restocking fee of £5 representative of an element of the postage and packing costs. If you are returning any of my other items, I will refund you for the jewellery only, not the postage paid. Please contact me before returning a piece so I can advise you which level of postage you need to use so you are insured against it being lost by Royal Mail

If you place an order, I aim to have it in the post within 2 business days, unless it's made to order, in which case the current lead in times are listed within the item description - usually within a week.

Delivery - I use Royal Mail, and charge the cost of the post for an item; Currently I have 3 bands of postage pricing; for items below £20 in value,; for items between £20 and £50 and for items between £50 and £250.  If you buy multiple items, the total value will dictate the postage cost. This is so that they are insured against loss or damage in transit.

Everything fits in a large letter box, so it will fit securely through your letter box.

Postage to Australia - Jewellery is prohibited from import

Jewellery is on Australia Post's prohibited list. This means I CAN NOT sent it directly to you in Australia without describing it incorrectly on the customs form and risking your order being confiscated.
If you are ordering a gift for someone elsewhere, I will be delighted to post directly to them, or, if you are happy to take the chance of your item being held at customs we'll give it a go. Please send me a message either before placing or within your order
I apologise for the disappointment that this has caused you.
The information regarding this is on the UK Royal Mail website here -
https://www.royalmail.com/australia

It's law in the UK, that precious metals for sale, heavier than 7.78grams (silver) / 1gram (gold) must be formally assayed (ie tested, verified & hallmarked)

Here's the link:

https://www.assayofficelondon.co.uk/media/1431/dealers_notice_2015.pdf

When something I've made is described as being from Silver Clay, I've made it in a similar way to traditional ceramics, except that when the piece is fired (either on my gas hob, or my tiny UltraLite Kiln aka Mr Tumnus) it turns from clay into fine silver, hallmarkable as 99.9 silver. It's magical alchemy, and I love the process.

This is a product from Japan, and is made as a by product of the silver refining process. It's more expensive, gram for gram than traditional sterling silver, but it gives the option of moulding and sculpting pieces 

It's a little softer than sterling silver, because of it's purity but it also doesn't tarnish as quickly - it's the copper in sterling that gives it it's extra strength and it's also the copper that tarnishes.

The brand of silver clay I prefer is Art Clay Silver

Everything is made using sterling silver. Many pieces are unique and one of a kind items, some are ranges.

Bullion (ie raw precious metal) is expensive and increases in price regularly.

I've decided that rather than increase the price of all my old stock to reflect this, I will just update the new pieces to reflect the cost of the metal when I bought it. This is why you will find some spinner rings, for example at different price points.