©2019 by Dawn Gill Designs
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Common Queries

The Info You’re After

Do you do custom orders?

Can I make (think of your item here!) to coordinate with something you own already, even if from another seller? Quite possibly. I love a custom order request.
I like to make sure that I have understood what you want, so I like to send you some photos of options and also progress photos. The more work involved in the item you want, the more often I'll send you a photo. I can do this in a number of ways; such as via Facebook Messenger or email.

Please message me with as much information about your item, including photos and sizing and I'll see what I can do.
Take a look through the gallery to see previous work - I've made pieces to match outfits, reworked sentimental jewellery and recreated logos in silver

Is gift wrapping included?

Not exactly. I will carefully wrap up your purchase in tissue paper, organza gift bag and bubble wrap*, and post it in a box designed to fit through your letter box.
This keeps your postage to the minimum possible, and keeps my pieces affordable. *The bubble wrap is carefully saved from deliveries I've received and the boxes are recycled card, making them compostable / recyclable card. 

What is your return policy?

Standard UK / EU distance selling legislation applies here which is for you to return your purchase for an exchange or refund (excluding the cost of delivery) of items that are unsuitable within 14 days, or of course if they arrived damaged. Things excluded from this standard legislation are bespoke pieces and items of a 'personal nature' which means items for a piercing.

I would hate for you to be disappointed in your piece, so do please contact me if it's not up to your expectations.

As mentioned, custom orders aren't covered in the same way by the distance selling regulations. We'll be discussing the item all the way through the process of me making it, and you will receive photographic updates of the process. If your item doesn't meet with expectations, or you have any queries at any stage of the process, please contact me as soon as possible during the process, or if it's after you've received it, within 14 days so we can discuss how I can adjust it - or indeed it might be possible to return it for a refund; not every custom order involves super unique details :-)

Can you post to Australia?

The short answer is no. The long answer is maybe....

Jewellery is prohibited from import

Jewellery is on Australia Post's prohibited list. This means I CAN NOT sent it directly to you in Australia without describing it incorrectly on the customs form and risking your order being confiscated.
If you are ordering a gift for someone elsewhere, or you have a friend travelling to see you, I will be delighted to post directly to them, or, of course, if you are happy to take the chance of your item being held at customs we'll give it a go. Please send me a message either before placing or within your order
I apologise for the disappointment that this has caused you.
The information regarding this is on the UK Royal Mail website here -
https://www.royalmail.com/australia

Care instructions

Sterling silver will eventually tarnish / oxidise / patinate. It's a natural process that can be slowed down by regular wear and by keeping unworn items away from the atmosphere. Different atmospheric conditions will affect jewellery differently,as indeed will different areas of your home - anywhere damp, or with increased levels of sulphur (such as kitchens and bathrooms) in the air will speed the process. If you leave your jewellery out on display, this oxidisation will be faster.
You can polish up your items, with a soft cloth, or some silver polish, or a buffing cloth such as Town Talk, which is readily available from any high street jewellers in the UK
Fine silver is 99.9% silver, and because of this the tarnish rate is much, much slower. Again, a buff should do the job for polishing it back up.
If I have patinated your silver already, be gentle when buffing to avoid rubing off the protective coating of Renaissance Wax !
Apply body lotion and perfume a few minutes before putting on your jewellery to help slow down tarnish.

The gemstones I use have been sold to me by reputable dealers as untreated (unless stated specifically in the listing). They are a natural, organic creation from the earth and each one will be slightly different. You can see examples of this in the gallery and on my social media.
I select the stones that I think go together best for each project, hence my comments that each item is individual.

Do you offer gift cards?

Yes. These are valid for a year from purchase, and can be used in part payment. I've a few different options in my shop - I'll personalise these fully for you, so give me as much information as you would like when completing your purchase, in the personalisation section.