Policies at Dawn Gill Designs
Stuff you need to know
Here's where you'll find the nitty-gritty about shopping with me. You can choose to buy direct through this site, or head over to Etsy if you'd prefer to use a platform.
I'm GDPR compliant - the only people your data will be shared with is the delivery company (Royal Mail) to dispatch your order and the payment company (to complete your transaction)
If you sign up to my email list, I'll use it rarely, to update you regarding any events or giveaways I may be running.
If you place an order, I aim to have it in the post within 2 business days, unless it's made to order, in which case the current lead in times are listed within the item description - usually within a week.
Delivery - I use Royal Mail, and charge the cost of the post for an item; Currently I have 3 bands of postage pricing; for items below £20 in value,; for items between £20 and £50 and for items between £50 and £250. Everything fits in a large letter box, so it will fit securely through your letter box.
Returns - standard UK distance selling rules apply, which is for a return and refund (excluding delivery) of items that are unsuitable within 14 days, or of course if they arrive damaged. Exclusions from this standard legislations are for bespoke pieces and for items of a 'personal nature' which means items for a piercing.
I send ALL my overweight pieces to London Assay Office for formal hallmarking (it's the law!) and many of my underweight, unique designs are assayed too. You can see the Dealer's Notice at the link at the bottom of the page.