CUSTOM ORDER Knitter ball of wool stud earrings and pendant

Sterling Silver will eventually oxidise or tarnish. It's a natural process that can be slowed down by regular wear and by keeping unworn items away from the atmosphere. If you leave your jewellery out on display, this oxidisation will be faster.  You can polish up your items, with a soft cloth, some silver polish, or a buffing cloth such as Town Talk, which is readily available from any high street jewellers in the UK

Fine silver is 99.9% silver, and because of this the tarnish rate is much, much slower. Again, a buff should do the job for polishing it back up. If I have patinated your silver already, be gentle when buffing!

Each piece should stand up to regular wear, but , as with all jewellery, please remove it before washing, using chemicals or applying perfume etc

Apply body lotion and perfume a few minutes before putting on your jewellery to help slow down tarnish

The sterling silver used in these items was sold to me by my bullion dealer as certified recycled.

The gemstones I use have been sold to me by reputable dealers as untreated (unless stated specifically in the listing). They are a natural, organic creation from the earth and each one will be slightly different. You can see examples of this on my Facebook page. I select the stones that I think go together best for each project, hence my comments that each item is individual.

Returns - standard UK distance selling rules apply, which is for a return and refund (excluding delivery) of items that are unsuitable within 14 days, or of course if they arrive damaged. Exclusions from this standard legislations are for bespoke pieces and for items of a 'personal nature' which means items for a piercing. 

So, in summary - Can I return my piece if I don't like it, or it doesn't fit?

I'm happy to have you return your item, if you do so promptly, with it's original packaging, and it's unworn in the original condition. However unless it was faulty, I can't absorb the postage - if you are returning an item that had postage included within it, for a reason other than it being faulty, there will be a restocking fee of £5 representative of an element of the postage and packing costs. If you are returning any of my other items, I will refund you for the jewellery only, not the postage paid. Please contact me about this.

If you place an order, I aim to have it in the post within 2 business days, unless it's made to order, in which case the current lead in times are listed within the item description - usually within a week.

Delivery - I use Royal Mail, and charge the cost of the post for an item; Currently I have 3 bands of postage pricing; for items below £20 in value,; for items between £20 and £50 and for items between £50 and £250.  If you buy multiple items, the total value will dictate the postage cost. This is so that they are insured against loss or damage in transit.

Everything fits in a large letter box, so it will fit securely through your letter box.

Postage to Australia - Jewellery is prohibited from import

Jewellery is on Australia Post's prohibited list. This means I CAN NOT sent it directly to you in Australia without describing it incorrectly on the customs form and risking your order being confiscated. If you are ordering a gift for someone elsewhere, I will be delighted to post directly to them, or, if you are happy to take the chance of your item being held at customs we'll give it a go. Please send me a message either before placing or within your order I apologise for the disappointment that this has caused you. The information regarding this is on the UK Royal Mail website here - https://www.royalmail.com/australia

It's law in the UK, that precious metals for sale, heavier than 7.78grams (silver) / 1gram (gold) must be formally assayed (ie tested, verified & hallmarked)

Here's the link:

https://www.assayofficelondon.co.uk/media/1431/dealers_notice_2015.pdf

Everything is made using sterling silver. Many pieces are unique and one of a kind items, some are ranges.

Bullion (ie raw precious metal) is expensive and increases in price regularly.

I've decided that rather than increase the price of all my old stock to reflect this, I will just update the new pieces to reflect the cost of the metal when I bought it. This is why you will find some spinner rings, for example at different price points.

 The sterling I use is supplied by a UK manufacturer as fully recycled with a minimum fineness of 92.5% silver; the remaining element of the alloy being copper.

Copper items are 100% copper

Within my making process I use food grade citric acid, vegan polishes, Liver of Sulphur, food grade Sodium Bicarbonate, Renaissance Wax finally cleaning each item with tap water and ‘Simple’ branded face soap.

Each piece I make will stand up to regular wear, but, as with all jewellery, please keep it away from children, don’t eat it, remove it before washing, using chemicals, applying perfume etc.

Apply body lotion and perfume a few minutes before putting on your jewellery to help slow down tarnish.

The gemstones I use have been sold to me by reputable UK dealers as untreated (unless stated specifically in the listing). They are a natural, organic creation from the earth and each one will be slightly different.

It's law in the UK, that precious metals for sale, heavier than 7.78grams (silver) / 1gram (gold) must be formally assayed (ie tested, verified & hallmarked)

https://www.assayofficelondon.co.uk/media/1431/dealers_notice_2015.pdf